Support that answers before a ticket opens.
An agent answers common questions on your site or in chat. What it cannot solve reaches a person.
01Problem
What owners tell us before a build
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One human support agent was swamped once the customer base passed 5,000.
E-commerce brand, discovery call -
Several thousand dollars a month went to support tickets, most of them repeat questions.
Herbal products brand, before the build -
Owners worry that customers will resent talking to a bot before a person.
Common concern before a support build
02Scope
What we build
One agent, wired into your help desk, CRM and store.
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01
Ticket deflection
Answers common questions before a ticket can be opened, and escalates what it cannot resolve.
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02
Fallback to a person
Opens a contact form the moment the agent cannot answer, so nothing gets lost.
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03
Abandoned-cart outreach
Follows up by email and text two to four hours after a cart is left.
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04
Multi-channel deployment
Runs on your website, Instagram, Messenger or WhatsApp, each set up for that channel.
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05
CRM handoff
Logs every conversation and pushes leads and bookings into the CRM you run.
03Process
How a build runs
Nothing goes live until you sign off.
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Step 1
Scope and content
We map the questions customers actually ask. You share your FAQs, pricing and product content.
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Step 2
Build and test
You test the agent on real questions. Each gap it cannot answer is logged and fixed before launch.
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Step 3
Live on your sign-off
Done when you say done. Support starts on the day you sign off.
04Results
Results from past support builds
Client names are withheld.
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70%
Fewer support tickets after the agent went live.
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20%
Abandoned carts recovered by the follow-up sequence.
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+30%
Total revenue, after the business added a new AI tier at $100 a month.
Price
Builds start at $5,000 USD.
Scope and price are set on the discovery call. Support is included for two months after launch. After that, a care plan covers ongoing support.
- Built on SOC 2 and GDPR-compliant tools
- 99.5% uptime SLA
- You own the code, the data and the keys
05Questions
Questions owners ask about support agents
Won't customers get frustrated talking to a bot first?
Training quality prevents most frustration, and anything the agent cannot resolve escalates straight to a person.
What happens when the bot cannot answer?
A contact form opens automatically and routes the question to your team.
Can it run on Instagram, Messenger or WhatsApp?
Yes. Each channel is set up and quoted on its own.
Where does customer data live?
In your own systems. The agent reads from them and writes back to them. Health information is not stored in the agent.
What does the agent connect to?
Your help desk, CRM and store platform. Past support builds ran on Voiceflow and Make.com, connected to the store's own platform.
Tell us what your team keeps repeating.
A 30-minute discovery call. The scope and the price come out of it.
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