Fewer tickets, more carts recovered.
Cart and reactivation campaigns bring buyers back by email or SMS.
01Problem
What owners tell us before a build
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Several thousand dollars a month on support, and most tickets were repeat questions.
Herbal products brand -
Abandoned carts, and questions from buyers before they order.
Online store, $1,500 average order -
One human support agent, swamped as the customer base passed 5,000.
Online store, discovery call
02Scope
What we build
Wired into your store, helpdesk and payment platform.
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01
Pre-purchase chatbot
Answers product and order questions before a ticket gets filed.
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02
Cart recovery
Follows up by email or SMS when a cart is left behind.
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03
Post-purchase follow-up
Follows up with the buyer after the order.
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04
Reactivation campaigns
Reaches past buyers who have gone quiet, using your own order history.
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05
Inbound routing
Routes incoming calls, texts and emails to the right place.
03Process
How a build runs
Nothing goes live until you sign off.
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Step 1
Scope and access
We map your order flow and connect to your store, helpdesk and payment platform.
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Step 2
Build and test
The agent is trained on your own policies and product pages, then tested on real questions.
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Step 3
Live on your sign-off
The agent never collects card numbers; payment goes through a link. Nothing goes live until you approve it.
04Results
Results from past builds
Client names are withheld.
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70%
Fewer support tickets after the chatbot went live.
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20%
Abandoned carts recovered, on a store with a $1,500 average order.
Price
Builds start at $5,000 USD.
Scope and price are set on the discovery call. Support is included for two months after launch. After that, a care plan covers ongoing support.
- Built on SOC 2 and GDPR-compliant tools
- 99.5% uptime SLA
- You own the code, the data and the keys
05Questions
Questions owners ask
Will it ever ask for a card number?
No. The agent is built never to collect card numbers. Payment goes through a payment link.
Can it work across Shopify and our helpdesk?
Past store builds used Voiceflow and Make.com with the store platform's own API. Tell us your stack, and we confirm access first.
How does cart recovery work?
It follows up by email or SMS after a cart sits idle, on timing you approve. One store waited 2 to 4 hours before the first message.
Does it replace our support team?
No. It clears repeat questions before the ticket form, so your team spends time on what actually needs a person.
Can it reach customers who have not ordered in a while?
Yes, through a reactivation campaign built from your own order history.
Tell us where support time is going.
A 30-minute discovery call. The scope and the price come out of it.
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